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Communication Skills

Does This Situation Describe Your Concern?

The Center for Work and Family Life is available to help in the following ways:

  • practicing better self-care
  • activating and expanding your support sytem
  • applying and integrating the information found in these book & web resources into your daily living
  • connecting you with providers or community resources that specialize in this topic

Please call CWFL to request personalized assistance on this topic

Our phone is 213-821-0800

Reading List Notations:

Green font indicates books that have been read by Center for Work and Family Life staff.

The Center does not specifically recommend or endorse any particular literature, nor does the absence of books from this list represent a recommendation against such works.

The Center for Work and Family Life would like to thank and give credit to the Stanford University Faculty and Staff Help Center, which was instrumental in helping to assemble this reading list.

Web Resources Notations:

The links listed are being provided as additional resources for you. Most of these are not affiliated with the Center for Work and Family Life.

Neither the Center, nor the University, is responsible for these websites, their content or the referral information they provide. As such, we encourage you to be an educated consumer in using the links to take you to the resources available for that topic.

If you have any questions, comments or find information on this page that is incorrect or no longer current, please contact us at (213) 821-0800 or at

Reading List

Bolton, Robert (1986). People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. New York: Simon & Schuster.

Faber, Adele, & E. Mazlish (1980). How to Talk So Kids Will listen and Listen So Kids Will Talk. New York: Avon.

McKay, Matthew, M. Davis, & P. Fanning (1995). Messages: The Communication Book. Oakland, CA: New Harbinger.

Patterson, Kerry (2005). Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. New York: McGraw Hill.

Patterson, Kerry, J. Grenny, R. McMillan, & A. Switzler (2001). Crucial Conversations: Tools for Talking When Stakes are High. New York: McGraw-Hill.

Rosenberg, Marshall, L. Leu, & A. Gandhi (2003). Nonviolent Communication: A Language of Life: Create Your Life, Your Relationships, and Your World in Harmony with Your Values. Encinitas, CA: Puddledancer Press.

Stone, Douglas, B. Patton, & S. Heen (2000). Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books.

Tannen, Deborah (1995). Talking from 9 to 5: Women and Men in the Workplace; Language, Sex, and Power. New York: Avon.

Web Resources