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Resources for Resilience and Recovery

This page has been proactively created by the USC Center for Work and Family Life
to aid our workforce in building resilience and recovering the business of the University after a major crisis or disaster

In the event of an actual crisis, the page will be updated in real time, as staff resources and technology infrastructure allow


CWFL Announcements
On Twitter
Services Available through
Center for Work & Family Life
USC Services and Resources Hotlines / Disaster Resources


Discussion Groups for
Debriefing, Grief and Resilience

<--- Our Twitter Feed will be used for real-time announcements of CWFL discussion group times and locations, and other service announcements:

follow us at @USC_CWFL

Contact CWFL

Services by CWFL are provided to all benefits-eligible USC employees, including staff, faculty, nurses and physicians

CWFL main phone:


Zoom Video Conferencing will be used for information groups and individual consultations when in-person meetings are not possible. Our Zoom username is:


Crisis Services Provided
by USC

Trojans Alert

Most announcements for the status of the university and recovering the business, may be found at Trojans Alert

USC Reunification Center

A Reunification Center has been set up for students and staff to meet their family or friends.

Location: TBA

USC Resource Center

A Resource Center has been set up for students and staff.

Location: TBA

University Contacts

Department of Public Safety (DPS)


  • UPC x04321, or 213-740-4321
  • HSC x21000, or 323-442-1000


  • UPC x06000, or 213-740-6000
  • HSC x21200, or 323-442-1200

Payroll Services

Payroll UPC
UGB 212, MC 8016

Payroll HSC
SSB - 203, MC 9236



Community Resources

American Red Cross

If you or someone you know recently experienced a natural or man-made disaster and needs assistance, please call the Red Cross at (855) 891-7325. This hotline is staffed 24 hours a day, 7 days a week.

Federal Emergency Management Agency (FEMA)

Call (800) 621-3362 provides information on how you might be able to get help from the U.S. Government before, during and after a disaster. This site helps you:

  • Learn what help you might be able to apply for from 17 government agencies in Spanish and English
  • Find federal disaster recovery centers near your current address
  • Search a list of housing available for rent
  • Get information about your federal student loan
  • Get the latest news on declared disasters

Find information about:

  • Evacuating Finding shelter
  • Getting food and water
  • Getting medical services
  • Locating loved ones
  • Recovering and rebuilding the areas of your life that were affected by the disaster
  • Locate resources in your community that can help you move forward

Disaster Distress Helpline

Helpline staff provides counseling and support, including information on common stress reactions and healthy coping, as well as referrals to local disaster-related resources for follow-up care and support.

This toll-free, multilingual, crisis support service is available 24/7 via telephone and SMS (text messaging) to persons who are experiencing emotional distress related to natural or man-made disasters.

Self-Care Resources from CWFL

CWFL Pamphlets and Handouts on Disaster, Grief

Pamphlet: Supporting Each Other in Times of Crisis or Disaster

Pamphlet: Coping with Grief and Loss

Handout: The Process of Grieving


Audio (MP3) Relaxation Exercises

These exercises, produced and read by CWFL Professional Staff, are designed to help listeners reduce tension and regain energy. They feature breathing, muscle relaxation, and guided imagery techniques. Listeners have the option of practicing these exercises with or without music, whatever their preference.

You can download these MP3 files and listen directly from your computer. You can also download them to a portable MP3 player or burn them to a CD, giving you easy access to relaxation any time, any place.

Click here to view the full list and start downloading

For Parents and Families

Handout: Tips for Talking With and Helping Children and Youth Cope After a Disaster or Traumatic Event

Handout: Tips for Talking to Children and Youth After Traumatic Events

Handout: Parenting in a Challenging World

By understanding how children experience a traumatic event and how they express distress about it, parents and families can help them through this challenging time.

Web page: Helping Children Cope with Frightening News

Finding Childcare after a Disaster

Child Care Aware® of America is proud to work with the Partnership for Disaster Preparedness, the American Academy of Pediatrics, and Save the Children to protect children before, during and after an emergency -- including traumatic events or natural disasters.

Need Help Finding Child Care After Disaster Strikes?


Searching for a Missing Person

Google Person Finder

Use this online message board to communicate your status and location, or to find others impacted by the event


Searching Hospitals for a Loved One

Many hospitals will provide a Family Information Center, where it may be possible to locate a loved one's location of medical care using the regional inter-hospital reporting network named ReddiNet. There is no link on our page... rather, ask a social worker at that hospital to initiate a search

American Red Cross -
Safe and Well Site

After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. This website is designed to help make that communication easier.

  • Register Yourself as "Safe and Well"
  • Search for Loved Ones. Concerned family and friends can search the list of those who have registered themselves as "safe and well" by clicking on the "Search Registrants" button. The results of a successful search will display a loved one's first name, last name and a brief message.

Click here to visit Safe and Well site